When you purchase product(s) from LumeoTech ‘s official web shop you will receive product(s) with a Warranty. The product(s) should be in Original package including product(s) fully functionally. In case you receive an incorrect or defected product(s) you shall notify us that within three (3) days of delivery for compensation. We do not offer refunds.
We strive for our customers to get products with high quality, functionality and value. We’ll send a new product if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to report a product, please Contact Us with your order number and details (delivery note) about the product you would like to report. We will respond with instructions for how to proceed.